Frequently Asked Questions

Transportation

Question: What method of transportation does Kids After Hours use for field trips?Who is driving my children on field trips?
Answer: KAH uses School Buses & 15 Passenger Vans with safety belts. The drivers of the vehicles are all above the age of 21 with a KAH approved driving record.

 

Our Staff

Question: What is your staff to child ratio at K.A.H.?
Answer: We hold a 1 staff member for every 10 students. Our license requires 1 staff member for every 15 students, but we always exceed expectations.

Question: Is the K.A.H. staff certified in CPR and First Aid?
Answer: YES! Every year we hold a mandatory First Aid and CPR Certification Training Program for our KAH Staff.

Question: Who are the KAH Staff?
Answer: Our Kids After Hours school year Staff arecreative, fun and energetic men and women above the age of 16 who love kids! Many of our Staff are past KAH kids with fond KAH childhood memories. Interviews, Recommendations and observations are required for permanent placement with our company. Most of our school year staff continue with us during our summer programs as well. Many Summer Counselors return every year to enjoy their KAH Summer of fun

 

Enrollment and Schedules

Question: How do I make changes to my child's schedule?
Answer: You can log into your kidsafterhours.com account and make any changes you like to your child's schedule. Our website will notify the main office of any changes and we will adjust your tuition accordingly.

Question: How do I sign up for Drop In Care?
Answer: It's EASY to do, download the Drop In Care application on our website and return it to your center location or the main office on or before your child's drop in day.

Question: How do I cancel my enrollment?
Answer: Just give us a call and let us know the last day that your child will be attending K.A.H. We'll prorate your tuition!

Question: How do I register my child for care?
Answer: It's Easy! Use our on-line registration system to create an account. Go to kidsafterhours.com to use our system.

 

Tuition & Payments

Question: What are my payment options?
Answer: We take it all! All Major credit cards, debit cards, check, cash and money orders. You can pay on-line once or twice a month. You can even sign up for automatic payments. Find out your tuition rates by clicking on our on-line tuition calculator.

Question: Do I have to pay for care when my child is absent?
Answer: Yes. You are registering your child for a "SPOT" in our program. We keep that spot for your child regardless of their attendance. We don't discount for "sick days" or vacations.

Question: How do I retrieve my yearend statement and receipts?
Answer: Log into your on-line account a receive all of the receipts and yearend statements for your family.

Question: How do I find my bill for KAH?
Answer: It's easy to find out how much you owe - just log into your account on-line and check your open invoices.

Question: How do I set up auto billing?
Answer: Log in to your account on our website and follow the instructions to set up your automatic credit card/debit card payments for each month.

Question: How do I make a partial payment?
Answer: Our KAH families can make a payment at any time in any amount. Log into your account on our website and go to "make a payment".

Question: Do you have any family discounts?
Answer: We offer a 10% discount off your second child during the school year. We do not offer any discounts for our summerprograms.

Question: Do you offer scholarships?
Answer: We do not offer any private scholarships, however we accept many childcare subsidy programs including: Working Parent's Assistance, and Department of Social Service Vouchers.

Question: What is The KAH tax i.d.##?
Answer: 521646087

 

Required Forms

Question: Where do I get the required forms for K.A.H.?
Answer: Our forms are available to download from our website. All forms are also available at our center locations.

Question: When do the forms need to be turned in? Where do I take my forms?
Answer: All forms must be completed on or before your child's first day of care. All forms should be turned into your child's Director. Please do not send in forms to the main office.

Question: Do my medical forms need to be filled in by a doctor?
Answer: No, our forms do not need to be filled out by a doctor unless your child requires medication.

Question: What happens if my child needs to take medication at Kids After Hours?
Answer: Please have your child's doctor fill out the form to allow medicine to be administered by a Kids After Hours Director.

 

Hours

Question: What are the hours of the program?
Answer: During the School year we open at 7am and close at 6:30pm (the kids go to school in the middle of the day). During the Summer we open at 7am and close at 6pm. (the kids stay with us during the entire day).

 

Daily Activities

Question: What are Clubs?
Answer: Monthly Clubs are changed each month. Our KAH kids decide as a group what the different clubs will be each month. Our Clubs meet at appointed times during the week to engage in a FUN Club themed activity. Examples: Cooking club, Karate Club, Photography Club, Building Club... anything the kids can dream up! Sign up for our NEWSLETTER to get monthly updates about our activities.

 

Snacks

Question: Do you have a snack menu? Where can I find it?
Answer: We provide a snack menu at the beginning of each week. The snack menus can be found at your sign in/out table as well as on facebook.

Question: What happens if my child has allergies?
Answer: Please be advised that Kids After Hours is a NUT FREE ZONE. Allergies are taken seriously at KAH. Please be sure to have your doctor fill out the medical form to allow any kind of emergency medicines to be administered at Kids After Hours. We will need to have a supply of all allergy medications prior to your child's attendance in our program.

 

Age Requirements/Special Needs

Question: How old does my child have to be to attend Kids After Hours before and after school?
Answer: Kids After Hours accepts children entering Kindergarten (in the Fall) through 5th Graders.

Question: Do you accept students with Special Needs?
Answer: We have many children in our program with varied special needs as we do our very best to accommodate everyone.

Question: Can I register my child who attends middle school?
Answer: Please call our main office (301-933-6888) to check on availability of space for Middle School students.

Summer

Question: What should my child bring to Camp?
Answer: Send abag lunch, bathing suit, sunscreen & towel EVERY DAY. Please make sure your child is wearing sneakers. No flip-flops or sandals should be worn at camp. Our Camp Directors sound out an Informational E-mail on the Friday before each session.

Question: Where do you swim?
Answer: We travel by school bus to local community pools. The area pools we use are Wheaton/Glenmont Pool & The Rockville Municipal Swim Center.

Question: What happens if my child does not know how to swim?
Answer: Our Kindergarten & 1st Grade Campers are only allowed to swim in the shallow pools. Campers who are in 2nd grade and above have the ability to take a swim test which allows them to earn a wristband to enter the deeper pools; as we treat all campers as "non-swimmers" until they have reached 2nd grade.

Question: Are you open for the last two weeks of summer?
Answer: YES! We are open for Weeks 9 &for the first three days of Week 10.Please check out our schedule for Camp On The Go on our website.

Question: Is there an orientation for Camp?
Answer: Yes, we hold a Camp Orientation during the week prior to the beginning of camp.

Question: How old does my child have to be to attend Camp KAH, Adventure Camp? Travelin' Teens? Skate Camp?
Answer: Kids must be entering kindergarten to attend Camp KAH. Skate Campers must be at least 7 years of age. Travelin' Teens and Adventure Campers must be at least 10 years old.

Question: What are the activities at Camp KAH?
Answer: Our camp activities are swimming, sports, arts and crafts, group games, science and much more. We have fun Moonbounces, giant water slides and obstacle courses. Our campers will also enjoy our Laser Tag arena and bumper cars! Please check out our camp schedules to see our weekly themes and activities.

Question: Is there a cut off age for Camp?
Answer: Our oldest kids at Camp KAH are entering 6th grade. Our oldest kids at Travelin' Teens, Adventure Camp and Skate Camp are entering 9th grade.

Question: Is my child old enough to be a counselor at Camp K.A.H.?
Answer: Our Junior Counselors must be at least 15 by the first day of camp. Junior Counselors are helpers with daily tasks that vary throughout the summer.

 

Inclement Weather/Emergency

Question: What do you do on Code Red Days?
Answer: We limit our outdoor time on Code Red Days. We drink lots of water and apply even more sunscreen.

Question: What do you do on Rainy Days at Camp?
Answer: Rainy days at Camp can be FUN too! We are lucky to have indoor space at all camp locations. Many of our activities can be moved to a Gymnasium or All-Purpose Room

Question: How do receive emergency information regarding Kids After Hours?
Answer: All emergency information will be available on our website as well as our Facebook updates. E-mails will be sent in case of emergencies. Please make sure your e-mail address is correct in our system by logging into your account on-line and updating your information. You should be receiving monthly e-mails from your director.

Question: What happens when school closes early for inclement weather?
Answer: Updates about inclement weather will be available on our website as well as Facebook. E-mails will be sent out as well. Kids After Hours remains open on days when school closes early. We ask that our KAH families stay updated throughout the day for information regarding the possible need for early pick up.

Question: What happens when there is a delayed MCPS opening for inclement weather?
Answer: In case of a delayed opening for MCPS, Kids After Hours will be open on time and remain open until the time school begins.

 

Sunscreen

Question: Do you apply sunscreen?
Answer: We apply sunscreen 3x during our day. 9am, at lunch at at 3:30pm for those kids staying for extended care.

 

Communication

Question: How do I contact my child's director?
Answer: Your center's Director has a cell phone number that is available to every KAH family. Please check our website for your center phone number and your Director's cell number.

Question: How do I contact the main office?
Answer: Our main office is located at 2122 W. University Blvd in Wheaton. Our phone number is 301-933-6888. Please feel free to e-mail us through our website as well.